TERMS AND CONDITIONS
The General Terms and Conditions govern the security and contractual relationship between the User and Coco June Concepts transactions. When the User is on the Website, he confirms to have read and accepted the Terms of Service. The foregoing applies regardless of whether you consult the Website in or outside Belgium. If you use certain additional services of this Website, we will inform you of the additional terms and conditions, which will also be in accordance with the Terms and Conditions.
Coco June Concepts may from time to time amend the terms and conditions by posting such change at the Website. Use after such change has been posted shall constitute acceptance of such changed terms.
The General Terms and Conditions may be supplemented by other terms if explicitly referred to herein. In case of contradiction, the current General Terms and Conditions will be primed.
The terms used in these General Terms and Conditions were defined, if necessary, further on the General Terms and Conditions.
Accuracy of Content
The information about products, pricing, and delivery dates, as well as the detailed shipping guidelines on the website are communicated to the customers for information purposes only and may be modified by Coco June Concepts without prior notice. Coco June Concepts aims to provide accurate product information and accurately reflect the colors of the products. However, weights, dimensions, and volumes of products remain approaches, and it is not guaranteed that each screen displays a color identical, or that the color may not differ when a product is received.
Coco June Concepts shall not be liable for the use of the Website, including, without limitation, the content and any errors contained therein.
All prices are listed on the Website and include VAT for deliveries within the EU and exclude shipping costs. The currency is always clearly stated. If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel before packing and shipping, we will refund or re-credit you for the sum that has been debited from your credit card for the products. Deliveries outside the European Union may lead to taxes which must be paid by the recipient.
Ordering is allowed as from 18 years of age or older. After adding products tot he shopping cart, the ordering process includes the following steps:
- Enter optionally a promotion code;
- Enter the billing address;
- Enter optionally the shipping address;
- Enter some order notes if needed;
- Choose a delivery method;
- Choose a payment method;
- You will be asked to accept the General Terms and Conditions;
After placing an order, you will receive an email from Coco June Concepts confirming receipt of the order. As soon as the goods are shipped (the “Shipping Notification Email”) you will also receive a notification. All orders are subject to any stock fluctuations. In case of unexpected stock breach we will inform you and we reserve the right to cancel the order.
Coco June Concepts retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.
No sale agreement will exist between you and Coco June Concepts until Coco June Concepts packs and/or ships all products.
Coco June Concepts reserves the right to refuse an order, wholly or partially, in the following cases:
- If your order is flagged by the security systems as an unusual order or an order suspected of fraud;
- In case of a stock issue or when a product is no longer available
- If we have reason to believe you are a reseller;
- If there was an error in the price quote;
- In the event of force majeure.
Countries supplied and delivery restrictions
Products are only delivered in the countries for which the website allows delivery. Special rules:
- PO Box addresses and military APO addresses are not accepted.
- Saturday delivery is only possible. Products will be delivered Monday through Friday, except public holidays.
Products are only delivered in the countries for which the website allows delivery. Personalize products will be produced within 3 workdays and shipped afterwards.
- Belgium: 1-2 workdays
- Europe: 3-4 workdays
- Outside Europe: depends the country
Any delay will in no event give rise to damages. Incorrect delivery addresses are the responsibility of the User and may give rise to additional charges that will be collected from the User.
Almost all goods are shipped from Coco June Concepts. If your order is not delivered in time, you can contact us at any time at:
email@example.com indicating your order number. Should we not be able to dispatch your order within 30 days of the order confirmation email, you can cancel this order free of charge and the refund will be guaranteed.
The shipment is always carried out by a professional courier or postal company.
Free shipments are sent by regular letter post and are not insured, not secured and not traceable. Coco June Concepts cannot be held liable for loss after dispatch by the postal company and not receiving the shipment. The User chooses for this himself and takes the risk for his own account. Free shipments to destinations in Belgium are always secured and traceable and are shipped as package by a professional courier.
Paid shipments are sent per package and are insured, secured and traceable by the courier. You agree that a shipment may be delivered to a person other than the Applicant, if it is at the address indicated by you. If no-one is present at time of delivery, you will be asked to make a new appointment for a 2nd delivery attempt. This can be done by phone or via a card in the mailbox.
Inadequate product or incorrect delivery
Upon receipt you must immediately inspect the goods. If you believe that the goods are not in accordance with the order, do not sign the delivery note and / or clearly state the problem on the courier’s receipt. Please notify us of the problem within 24 hours, stating your order number, by sending an email to the following email address: firstname.lastname@example.org.
Distance Selling – Right of Retraction/Cancellation/
The consumer has the right to notify the seller that he waives the purchase without payment of a fine and without a statement of reasons within 14 calendar days from the day following delivery
In case the consumer invokes this possibility, he must return the goods to Coco June Concepts at his own risk and costs. Goods designed specifically for the User will not be taken back and the User cannot rely on the waiver clause.
Returned goods will only be accepted by Coco June Concepts, provided you have not put the items in use. Goods need to be returned in undamaged and original packaging.
For a return, follow the procedure below:
Step 1: Contact email@example.com and state your order number. We will send you our return instructions by email. The return costs are at your expense.
Step 2: Pack the goods before returning them (do not return any used goods, in original and undamaged packaging and complete with original labels, accessories). The original packaging ensures that damage during return is avoided.
Step 3: If you have questions after step 2, please do not hesitate to contact us. If no questions, you must return the goods to us within 14 days.
Step 4: If the goods reach us in good condition, you will be refunded as soon as possible. Should the goods be incomplete or damaged, we will inform you.
Only online purchased goods can be returned.
Limitation of Liability
Use of the Website: Coco June Concepts is not responsible for any discontinued availability or access to the Website, malfunctions depending on the computer system, viruses or other inconveniences that may arise from the use of this Website (including but not limited to ‘loss of profit’).
Legal Warranty: For consumers, the 2 year legal warranty applies. This warranty only covers a lack of agreement that already exists in the delivery of the goods. During the aforementioned period, the Seller undertakes to replace or repair the defective item (or a part of it) free of charge.
Use of the goods: Coco June Concepts is not responsible for the loss or material or other damage, of any kind, which the User or a third party may suffer from using the goods.
Delivery and other exclusions: Coco June Concepts cannot be held liable for failure to comply with any term, as all terms are purely indicative without any obligation under Coco June Concepts, nor for any other damage that may be caused by her fault or her Negligence, even in the event of a serious error. Any consequential damage or any other damage that cannot be provided by one of the parties at the time of conclusion of the sales agreement is excluded from compensation.
The full liability of Coco June Concepts will never exceed the purchase price of the product in question.
Reference to other websites and use of material from/through the Website
The reference to another website through our Website is for information only. Only with the explicit permission of Coco June Concepts may information on the Website be used elsewhere. It is forbidden to modify, copy, reproduce, download, disseminate, transfer or commercialize and/or distribute the services, Website pages, or the information codes related to the Website.
Information and suggestions communicated to us through the Website may be used free of charge and without any compensation by Coco June Concepts.
All images on this website are owned by Coco June Concepts. Reproduction of images without prior written permission is prohibited.
Cancellation by Coco June Concepts of the sales contract is always possible without prior notice.
Intellectual Property Rights
Coco June Concepts has developed this Website for your personal and non-commercial purposes. All rights, and in particular all Intellectual Property Rights, associated with this Website are governed by and are the exclusive property of Coco June Concepts. Based on these rights, it is forbidden to modify, copy, disseminate, transmit, reproduce, publish information or material contained on the Website or create derivative works.
By ordering through the Coco June Concepts Website, the User explicitly authorizes Coco June Concepts to process and use his personal data for purposes such as customer administration, management of orders, deliveries and invoices, following up the solvency, marketing and advertising. Coco June Concepts may store the data for use by other managed web shops, but not third parties without any relation to Coco June Concepts.
The User has the right of access and improvement for all data and is entitled to object free of charge the processing for direct marketing purposes. For more information, the User is invited to refer to the public register maintained by the Commission for the Protection of the Personal Life in Brussels.
Coco June Concepts also wishes to protect its consumers against the sale of counterfeit products online. That is why Coco June Concepts likes to refer to the tips of the European Consumer Centre to avoid buying a counterfeit product. If there is a suspicion of counterfeiting, the consumer can always submit a complaint via the Reporting Center.
Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:
- Terms and Conditions: these terms and conditions and all its additions or updates.
- Order: the result of the ordering process as described earlier in Terms and Conditions. Upon receipt of the payment, the Order becomes a Sale;
- Coco June Concepts: Coco June Concepts, Molenstraat 6 bus 11, 2870 Puurs-Sint-Amands, België, BE 0716.727.456;
- User: someone who by entering the address of this Website or by following a link visits this Website and uses it for informative purposes or to place an order.
- Mollie: The processing company for the payments, zijnde Mollie, Mollie B.V., kantoorhoudend aan de Keizersgracht 313, 1016 EE Amsterdam. Mollie B.V. beschikt over een vergunning voor betaaldienstverlening conform de Wft en staat als zodanig onder toezicht van De Nederlandsche Bank;
- Website: a collection of webpages grouped together under the address of cocojune.be. The possibilities of the Website range from providing static information to interactive communication with multimedia applications and the purchase of goods.
- Selling: Online purchase of an item delivered at home. Payment will be made in advance. At the time of receipt of the payment, the sale will be completed.
Disputes concerning the conclusion, validity, interpretation or performance of the contract or of the current General Terms and Conditions are governed by Belgian law and under the jurisdiction of the Antwerp Courts without prejudice to the right of the consumer to bring a dispute before the judge who is empowered by mandatory legislation. All parties accept the electronic evidence within the framework of their relationships (for example: email, backups, …).
If any of the above conditions should be annulled, all other conditions will remain valid to the fullest extent permitted by the law.
In compliance with art. 14.1 of Regulation (EU) No 524/2013, you can appeal to the European Commission’s alternative online dispute settlement. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases.
This agreement supersedes any prior agreement with the User.
For any questions, comments or technical issues regarding this Website you may contact us through at firstname.lastname@example.org.
These Terms and Conditions were last updated on 25/11/2019.